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FAQs

  • Placing an order online

    To place an order online, please follow these steps to checkout:

    1. Using the various tools available to navigate the website, find the item that you're looking for.
    2. Select the size, color and quantity of the item that you want to purchase.
    3. Select ADD TO MY CART to add the item to your virtual shopping bag.
    4. Repeat steps 1-3 to purchase additional merchandise.

    Once you've selected the item(s) that you want to purchase, click on the image of a shopping bag at the top of the page. This will take you to your shopping bag.

    On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and color) and price. If you have a Coupon Code, you can enter it in the field labeled ENTER PROMO CODE and select APPLY COUPON. The discount will display in red below the order subtotal.

    Once you're satisfied with the information in your bag, select PROCEED TO SECURE CHECKOUT or Check out with PayPal (If you select Check out with PayPal, you will be redirected to PayPal.com where you can Log In to your PayPal account or Pay with Credit Card or Visa Debit).

    If you are not already logged in to your SyneWears account, you will be directed to a page that will allow you to log in, create an account or checkout as a "Guest". Choose your preferred option and continue.

    Fill in all required information on the Info/Payment tab and select CONTINUE CHECKOUT. If you are logged in to your SyneWears account, you can select a pre-saved address from the drop down list if there is one associated to your account.

    Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.

    If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. The coupon discount will display in red below the order subtotal.

    On the Place Order tab, verify that the information entered is correct and select SUBMIT ORDER to complete the checkout process.

    If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. The coupon discount will display in red below the order subtotal. On the Place Order tab, verify that the information entered is correct and select SUBMIT ORDER to complete the checkout process.

    What happens after I place my order?

    Once you have placed an order, you will receive subsequent emails indicating the status of your order. The first email you will receive will confirm that we have received your order request. The second one will confirm that your order has been processed and that all items in stock will be shipped. Please note that you will only be charged on your credit card for items that you will receive. If, within the same order, you have purchased both a gift card and merchandise, the gift card will be mailed to you separately from your merchandise.

    Can my billing and shipping addresses be different?

    Yes, your billing address can be different from your shipping address. During the checkout process, you will first be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered. Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.